Effective Date: March 2, 2026
Thank you for shopping with us. We are committed to providing high-quality products and a positive shopping experience. If you are not satisfied with your purchase, you may request a return or exchange according to the following policy.
1. Eligibility for Returns & Exchanges
We accept return or exchange requests that meet the following conditions:
- The request is submitted within the eligible period
- The item remains in its original condition
- The item is unused, undamaged, and unwashed
- All original packaging, accessories, and tags are intact
2. Return & Exchange Timeframe
You may request a return or exchange within 15 days after receiving the product.
Requests submitted after 15 days may be rejected or handled at our discretion.
3. Non-Returnable Items
The following items are not eligible for return or exchange:
- Used or intentionally damaged items
- Damage caused by improper use
- Requests made after the return period has expired
- Customized or special-order products
- Subjective reasons (e.g., “I don’t like the style,” “It does not meet expectations,” “I don’t feel the energy,” etc.)
4. Return Conditions
To ensure fair processing, returned items must meet the following requirements:
- Must be in brand-new, unused condition
- No visible wear, stains, or damage
- Original packaging fully intact (including boxes and accessories)
- Tags or authenticity labels must remain attached (if applicable)
If the returned item does not meet these conditions, we reserve the right to reject the return or issue a partial refund.
5. Exchange Policy
You may request an exchange if:
- You received the wrong item
- The product is damaged or defective
- The item was damaged during shipping
Exchanges are only available for the same product model, subject to availability.
6. Return & Exchange Process
To request a return or exchange, please follow these steps:
- Contact customer service with your order number and issue description
- Provide clear photos or videos of the product (if applicable)
- Wait for approval from our support team
- Once approved, you will receive return instructions and address
- Ship the item back and provide tracking information
- After inspection, we will process the return or exchange
7. Shipping Costs
Shipping cost responsibility is as follows:
(1) Quality issues / wrong item sent
We will cover the return shipping costs.
(2) Personal reasons (e.g., change of mind, dislike, incorrect choice)
Customers are responsible for return shipping costs.
8. Refund Policy
Refunds will be processed after we receive and inspect the returned item.
- Refunds will be issued to the original payment method
- Processing time is typically 3–7 business days (depending on payment provider)
- Actual arrival time may vary depending on banks or payment platforms
9. Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible after delivery and provide:
- Order number
- Photos or videos showing the issue
We will prioritize a replacement or refund for eligible cases.
10. Special Notice (Crystal Products)
As crystals are natural materials, each item may vary in:
- Natural texture and pattern
- Slight color differences
- Internal inclusions or natural fractures
- Shape variations
These characteristics are natural properties and are not considered defects. Returns will not be accepted for such reasons.
11. Refund Denial & Dispute Handling
We reserve the right to refuse refunds in the following cases:
- Returned items do not follow the required return process
- Returned items fail inspection
- Fraudulent or abusive refund behavior
In case of payment disputes (chargebacks), we will provide full order and shipping documentation to support dispute resolution.
12. Contact Us
If you wish to request a return or exchange, or have any questions, please contact our customer service or email. We will respond as soon as possible.
