Frequently Asked Questions

Thank you for visiting our website. Below are some frequently asked questions regarding our crystal bracelet products, orders, shipping, and after-sales service. We hope this helps you better understand our products and services.

1. Are your crystals real?

Yes, all of our crystal bracelets are made from natural crystals or natural gemstones.

Due to the nature of natural materials, each crystal may have slight variations in:

  • Color tone differences
  • Natural patterns
  • Internal mineral inclusions or natural cotton-like textures
  • Slight shape variations

These are natural characteristics and do not affect quality or wearability.

2. Are all bracelets exactly the same?

No, they are not identical.

Because of the uniqueness of natural crystals and handmade craftsmanship, each bracelet is one of a kind. The item you receive may slightly differ from the product images, but the overall style will remain consistent.

3. Do crystals really have “energy” or effects?

Our products are mainly based on:

  • Natural mineral culture
  • Traditional symbolic meanings
  • Personal emotional and spiritual significance

Any descriptions related to “energy” or emotional influence are based on cultural interpretation and subjective experience only, and do not represent medical or scientific claims.

Crystals are not used for diagnosis, treatment, or as a substitute for medical care.

4. How do I choose the right crystal?

You can choose based on personal preference or commonly associated meanings, such as:

  • Good luck / positive energy
  • Emotional balance
  • Focus and study support
  • Love and relationships
  • Personal style and fashion matching

If you are unsure, feel free to contact our customer service for recommendations.

5. Can the bracelet size be adjusted?

Some styles feature elastic designs or adjustable knots.

For fixed-size bracelets, we recommend checking your wrist size before purchasing. If you are unsure, our customer service team can assist you in choosing the right size.

6. Will the product fade or get damaged?

Natural crystals do not fade, but we recommend the following care:

  • Avoid long-term contact with chemicals (e.g., perfume, cleaning agents)
  • Avoid strong impact or dropping
  • Remove before showering or swimming

With proper care, the bracelet can be worn for a long time.

7. How long does shipping take?

Estimated international delivery time:

  • Approximately 7–15 business days (varies by destination)

Actual delivery time may be affected by:

  • Customs clearance procedures
  • Holiday shipping delays
  • Logistics efficiency in different countries

8. How can I track my order?

Once your order is shipped, you will receive a notification with a tracking number.

You can track your package in real time via the carrier’s official website or third-party tracking platforms.

9. Can I return or exchange my order?

We accept return or exchange requests within 15 days after receiving your order, provided that:

  • The item is unused
  • Original packaging is intact
  • No human damage is present
  • The item is kept in original condition

The following items are not eligible for return:

  • Used items
  • Customized products
  • Subjective reasons (e.g., “I don’t like the style,” “It doesn’t suit me,” “I don’t feel the energy,” etc.)

10. What if I receive a damaged or incorrect item?

If your order has any issue, please contact us and provide:

  • Order number
  • Clear photos or videos

We will prioritize a replacement or refund for eligible cases.

11. Is payment safe?

Yes. We use internationally secure payment systems (including PayPal, Apple Pay, and Google Pay) to ensure your transaction is safe.

All payment processes are encrypted using SSL security protocols, ensuring your information is fully protected.

We do not store your credit card or banking details.

12. What payment methods do you accept?

We offer a variety of secure and convenient payment options:

  • PayPal (with global buyer protection)
  • PayPal Credit Card Payment (no PayPal account required)
  • PayPal Installments (available in selected countries/regions)
  • Apple Pay (for iPhone / iPad / Mac users, one-click payment)
  • Google Pay (for Android users, fast and secure checkout)

You can choose the most convenient method based on your device and region.

13. How long does customer service take to reply?

We usually respond within:

  • 12–24 hours (business days prioritized)

14. How can I contact you?

If you have any questions, you can contact us via:

📧 Email: aixinguo509@gmail.com
💬 Live Chat: Website chat window (bottom right corner)
📞 WhatsApp: +86 177 9097 1677