Thank you for visiting our website. If you have any questions, suggestions, or cooperation inquiries, please feel free to contact us. We will respond to you as soon as possible.
1. Customer Support
We provide multiple support channels to ensure you can easily reach us:
📧 Email Support
For order inquiries, after-sales support, or business cooperation, please contact us at:
aixinguo509@gmail.com
We usually respond within 12–24 hours (priority during business days).
💬 Live Chat Support
You can contact our customer service team via the live chat window in the bottom right corner of our website.
Live chat support includes:
- Order inquiries
- Shipping updates
- After-sales support
- Product questions
Service availability: 24/7 (response time may vary during peak periods)
2. Contact Form
You may also reach us by submitting a contact form with the following information:
- Name
- Email
- Order Number (if applicable)
- Message
After submission, our team will get back to you as soon as possible.
3. Phone / WhatsApp Support
For urgent inquiries, you may contact us via phone or WhatsApp:
📞 +86 177 9097 1677
Service hours:
Monday – Sunday (8:00 AM – 6:00 PM, local time)
4. Frequently Asked Questions
Before contacting us, you may find quicker answers on the following pages:
- Shipping Policy
- Return & Refund Policy
- Payment Terms
- FAQ
5. Partnerships & Media
For the following cooperation opportunities, please contact us:
- Brand partnerships
- KOL / influencer collaborations
- Wholesale & distribution
- Media inquiries
Please include “Partnership Inquiry” in your email subject line for faster handling.
6. Service Commitment
We value every customer’s feedback and are committed to providing efficient and professional service.
All inquiries will be responded to within a reasonable timeframe. We appreciate your patience.
7. Contact Summary
📧 Email: aixinguo509@gmail.com
💬 Online Chat: Website Live Chat
📞 Phone / WhatsApp: +86 177 9097 1677
