Shipping Policy

Effective Date: March 2, 2026

Thank you for shopping with us. This Shipping Policy explains our order processing time, international shipping methods, shipping fees, and related important information.

1. Order Processing Time

All orders are processed after payment is successfully completed:

  • Processing time: typically 1–3 business days
  • Slight delays may occur during holidays or peak sales periods
  • Customized or special products follow the product page description

Once your order has been processed, it will be shipped as soon as possible, and tracking information will be provided.

2. International Shipping Coverage

We offer worldwide international shipping, covering most countries and regions.

Available destinations will be automatically displayed at checkout.
If a region is not supported, checkout for that destination will not be available.

3. Shipping Fees

International shipping fees are calculated based on:

  • Destination country/region
  • Order weight and package size
  • Shipping method

All shipping costs will be clearly displayed at checkout with no hidden fees.

Some orders may qualify for free shipping promotions (as shown on the product or checkout page).

4. International Shipping Methods

We may use the following shipping carriers and services:

  • International express carriers (such as DHL / FedEx / UPS)
  • International dedicated shipping lines
  • Regional logistics partners

We will automatically select the most suitable shipping method based on destination to ensure efficiency and stability.

5. Estimated Delivery Time

Estimated international delivery times by region:

  • International orders: approximately 7–15 business days

Actual delivery times may vary due to:

  • Customs clearance procedures
  • Holiday or peak season delays
  • Weather or force majeure events
  • Logistics efficiency in different countries/regions

6. Order Tracking

Once your order is shipped, you will receive a tracking number.

You can track your shipment in real time via the carrier’s official website or third-party tracking platforms.

7. Customs Duties & Taxes

International orders may be subject to customs duties or import taxes depending on the destination country:

  • Duties are determined by local customs authorities
  • These charges are usually the responsibility of the recipient
  • We cannot control or predict the exact amount of taxes

If a package is returned due to refusal to pay customs duties, the related shipping costs and losses may be borne by the customer.

8. Shipping Delays

Delays may occur under the following circumstances:

  • Customs clearance delays
  • Peak holiday shipping periods
  • Force majeure events (such as weather or natural disasters)
  • Incomplete or incorrect shipping information

In such cases, we will assist in communicating with the logistics provider, but we are not directly responsible for delays caused by third-party carriers.

9. Accuracy of Shipping Information

Please ensure that all shipping information is accurate and complete, including:

  • Recipient name
  • Full address
  • Phone number
  • Postal code

We are not responsible for delays, failed delivery, or loss caused by incorrect shipping information.

10. Package Issues & Exceptions

If your package shows any of the following issues:

  • No tracking updates for an extended period
  • Delivery delays
  • Risk of loss

Please contact customer service as soon as possible. We will assist with:

  • Contacting the logistics provider
  • Investigating the shipment status
  • Providing a replacement or refund if the package is confirmed lost

11. Contact Us

If you have any questions regarding international shipping, please contact us via customer service or email. We will respond as soon as possible.